Thursday, February 27, 2014

Our Maine Dollhouse Giveaway

We are excited to announce the free Giveaway of our very popular Maine Dollhouse this week.


The Free Giveaway is open to all of our Facebook fans living in the lower 48. (AK and HI may enter but will pay the $80.00 shipping charge.) 



In the words of our customers; 

"We have this dollhouse and it is absolutely fantastic!"



"Ok Dave and Jake the elves of Elves and Angels, they played for hours with their new "twin / two sided" doll house!! Thank you so much for a great product that will be passed down in the family for generation to come!





My girls love their new doll house. They spent the whole day playing dollhouse while holding their baby dolls. The TV did not go on once. I am not sure what the best part of the purchase was; that it's solid wood with nontoxic finish, that it's made in in the USA (which is always my first choice), that it was easy to assemble, or that both children can play with it at once without fighting due to the open layout of the "Elves and Angels Maine" dollhouse so I don't have to have two doll houses in my house.



" Makes me want to go back in time and be a kid again. Love this doll house."


"Beautiful! Love this dollhouse."



"Oh my stars...the beloved house!"



We wish you all the best in the Giveaway. Thank you for your continued support!

a Rafflecopter giveaway





Sunday, February 23, 2014

Beauty All Around Us…or Learning From Life

Sometime things that seem obvious, just pass us by in life, and we take them for granted, and miss the  opportunities that are all around us everyday.  As a parent, of many children, and a
home-schooler for almost 30 years,  I have had many wonderful experiences with my children, that I wouldn't trade for anything in the world.  I have also had my share of missed opportunities, that were lost, just because I wasn't paying attention.


 As my youngest child turns 17 this June, I am very aware of the fleeting window called Childhood, and how quickly our babies become teenagers, and then move on to become who they are as adults, and to contribute to society, the gifts and convictions that we as parents, have sown in their formative years.
As a child myself, I discovered the beauty of the winged creatures of the sky.  I loved to wake up at dawn in the summer, and hear the symphony of singers, that were all around me, heralding the new day.  
I would go to the library and get out all the books I could find, to study and learn all their names, songs, and habitats.  My favorite Christmas was when I was 10 years old, and I got a Golden Guide to Birds, a bird feeder and seed, and a birdhouse to hang in the dogwood tree.  I can still see it today, the white birdhouse, hanging by a brown shoelace.
Many years later, as a Homeschool Mother, I was able to share my love of birds with my children. 
I began my home-schooling career way back in 1985.  Some of you probably weren't even born then!  I had six children at the time, ranging in age from two to fourteen, and knew nothing about teaching.   My son, Nathan was in the 4th grade, a perfect age to develop an interest in birds.  He and I did a Unit study on birds, and his interest was kindled for life.  One day I put some sliced ham in the maple tree near our kitchen window, and a red-tailed hawk swooped down and grabbed the meat.  
Nate was beside himself with excitement.  He began to keep a Lifelist of birds he had seen. We began bird watching regularly, and his natural “spotting “ ability was uncanny.
For many years, I would wake him up on his birthday at about 4AM, and he and I would go out bird watching to celebrate his birthday.  This was a very special time for both of us, as you can imagine in a family with 11 children, one on one time with Mom, was a rarity.
Over the years the study of birds was always part of our home schooling curriculum, and many of our children have enjoyed their time in the woods and fields, discovering the beauty that is all around us. 
Our daughter Seri also developed a real love for birds, and as a child of about six years old, she would stand out back near the feeders, holding seed in her mittens, and wait for the birds to land on her.  Somehow, they would always come to her, amazingly, without any fear.
Bird Girl----Seri Smalley 6 years old
Every spring on the farm, we have our “Birdhouse Tradition”. We always make birdhouses for the new season, to celebrate Easter and the coming summer.  David mills them up from scrap lumber, and all of us get together and make the birdhouses, and then paint the fronts to decorate them, each in a special way so each child (or adult), can express their own creative flair.



                                                                   








It helps keep down the blackfly population, but more than that, it is a Family Tradition, that feeds and nurtures the life and memories of our children.  It also encourages the beautiful tree swallows and blue birds, to come and delight us with their graceful flight and  lovely songs.


You never know what far reaching effects the time spent with your children will have.  My bird boy Nathan, is today a world class Nature photographer, (www.nathanielsmalley.com) whose photos defy the lens to ever capture such a shot, and delight the viewer with images of birds and wildlife that you would never see in a lifetime, on your own.
Immortal Beauty By Nathaniel Smalley
It was those early years of bird watching that led him to his life’s work, sharing his love of birds with the world.
Some of our favorite books to read from, were “The Burgess Bird Book” and “The Burgess Animal Book,” by Thornton Burgess, the “Roger Tory Peterson Bird Guides,” and the ever special “Golden Guide to Birds of North America.”
There are literally thousands of poems about birds that you could have your children read and memorize, also, many publishers have wonderful coloring books available for coloring birds. 
The possibilities are limitless, and your birding adventure will fill childhood with the sights and sounds that will thrill them for a lifetime, and deepen their appreciation of nature.
Seri Smalley and her 2 wild Morning Doves
I suggest you take some time with your children to discover “The Beauty All Around Us,” and develop a love for the Natural world and all of it’s diversified creatures.  
You, and they, will learn much from life, and will, as you learn, develop ties and memories that will always live in your hearts.


Happy birding……Happy spring!


By Susan Smalley
    For Elves and Angels














Tuesday, January 21, 2014

The Source of Service

The other day someone asked me what Elves and Angels thought Customer Service is. 
I was a little surprised by the question, so I said please give me a day or so to give it some thought and I will answer your question.

After thinking about it, I was still at kind of a loss as to how to explain it.
Finally I decided to explain it through real life situations, leaving the situations, and the response to them, to explain just what we Live, in regards to Customer Service.
It seemed that this was the best way to do it, as many times customer service, is just a nice slogan.

So here we go. I will share with you all, real situations that really happened, and the way in which we responded.

Hopefully after seeing what Customer Service means to us, it will help you decide if you want to do business with Elves and Angels.

#1.   Mrs.Jones orders a Jenny Kitchen from us. We ship it out the Same day as the order is placed. It travels to Texas and is delivered on the porch, UPS sends us delivery confirmation. A day later Mrs. Jones calls all shook up, and says that it was not delivered, and she is concerned that her granddaughter will not have a Christmas present.

Response: We called her immediately and asked if she had checked every where, and asked others about the delivery. The answer was yes. We checked immediately with UPS and they said indeed it was delivered. We called her back immediately and assured her we would send her a new Jenny's Kitchen that same day, and said don't worry, it will be there in plenty of time. A day later she called us and said, my neighbor picked it up, and we have it. After sending 2 kitchens, now we need to pay to have the second kitchen shipped back to us. The 3 shipments to Texas cost $135.00, and we get $169.00 for Jenny's Kitchen. Does it really make sense to get $34.00 for Jenny's Kitchen?
You bet it does! Why? Because decisions like this define who you are as a person, and what your business actually is, as compared to what you Chirp about it being. This is Real, the other is just Talk.
#2.   Mrs. Doolittle orders a Julianna's Kitchen from us, and also orders our very popular "Little Chef's Set". It was a few weeks before Christmas, we were very busy, and lo and behold, someone forgot to include the "Little Chef' Set".  Mrs Doolittle calls up and wants to know what can be done. We call her back immediately, apologize for the mistake, and offer to send her the " Little Chef's" set, and add our Tableware Set to make up for our mistake. Mrs. Doolittle was very pleased. Does it make sense? You bet it does. If you make a mistake, make up for it. You will remember better the next time, not to do it. This improves Customer Service. This defines who you are, and what your business is. It is simply the best advertising you can buy at Any price! It is also the Right thing to do.

#3. Mrs. Dooalot buys a Sylvie's Kitchen from us a week before Christmas. We ship it out the same day. She gets it a few days before Christmas and is thrilled. The only problem is that the cabinet doors were broken in shipment. Our fault? No. We get almost no damage. She wants to know if there is anything we can possibly do, as this was the main gift for her daughter. The answer is yes we can. We will send you new doors Next Day Air today, and they will arrive before Christmas. It cost $58.00 to ship them. Why not just say, we will ship them sometime after Christmas when we get around to it? Because this is your customer, you are in business to create for, and serve those that buy from you. Does it make sense? Yes it does. You don't ignore people, and don't let them down if at all possible!! This defines you, and your business!!


#4.   Mrs. Willowtree called the other day and had purchased our David's Play Stands and Canopies. She said they were both beautiful, and extremely well made. She loved them. The problem was that her son Johnny Willowtree, liked to get up on the seat, jump forward, and try to hang on the Canopies. One time when Johnny did this, the Canopy snapped and broke both Canopies.
Our Canopies are beautiful, and they are solid, as they are made from local hardwood. However they are made to support a play silk, and to create a beautiful play space. They are not a jungle gym.
She was sorry that it happened and wanted to know how she could possibly fix them. I explained that the Canopies were never made for this and that if they were used that way, they could break. I said we would send her both Canopies and dowels to replace them. I did however say that Johnny could not do that anymore. She asked when they would ship. I said they ship today. She was pleased. She asked how much they would cost and I said, "they wont cost anything". She was more than pleased. Was this our fault? No. Were they poorly made? No, they just are not a jungle gym. Does it make sense to replace them for free? Of course. It defines who you are and what your business is!


#5. Mr. Oceanside called today and said that his son loves to hammer things. It seems that Sunny Oceanside pounded the life out of the cooktop on a Julianna's Kitchen. Sunny's Dad wanted to know what to do with the beautiful play kitchen. I said that we would ship him a new cooktop today, and it would be good as new. He was pleased and when he said how much will it cost. I said, it is free. He thanked me. Does this make sense? Yes! You have to take care of people. It defines you and your business. It is solid, and people can rest in that.


#6.  Mrs. All In A Tither called today. It seems that Mrs. Tither ordered a Sylvie's Kitchen from us in plenty of time to get to her by Christmas. We shipped it the same day as we got the order. It would arrive there 3 days before Christmas. When Mrs. Tither checked the status of the order 3 days before Christmas, she was Shocked to find out it was in Bangor Maine and never had gone any further!!
We immediately checked into it. UPS said maybe the label had been ripped off. Great! Mrs. Thither is beside herself. We call her back and inform her that we are sending her a new Kitchen UPS Second Day Air, and it will arrive on Christmas Eve. Was it our fault? No. Did it make sense to spend $189.00 to ship it second day air? You bet it did. You always take care of people. You don't let them down. You Always go the extra mile. It defines your business.

Have I made all these stories up? No, only the names have been changed to protect the innocent.
Do I want you to say great, well done, well done!! No, I don't want you to say any of that. I want to define our business and what Elves and Angels is, and Isn't.
Actually by now you are probably tired of listening to me, but I must explain.

I am an Eastern Orthodox Christian. I believe in a King and a God. Not one in story books, but a living one, in the person of Jesus Christ. I believe that He is my King. I am His lowly servant. I know that to be a servant, is to serve those that He sends into my life. I also know that the work of my hands, is the work that I offer as to Him. How I deal with people, is how I deal with Him. What I am willing to do when asked, is what I am willing to do for Him. 

To be real, and not imagined in the mind and intellect, this relationship must be Lived. If we Live it and don't separate it into boxes in our life, we find that it actually Gives Life, and Is True. In order to find out if snow is actually cold and wet, we need to dive into it. When we do, we find that this is true. It really is the only way.
I am not asking anyone to believe this. That is your business. I just wanted to explain what is behind the examples that were offered as being customer service. In short, we are not nice people! We are simply in a Relationship!
Thank you, David Smalley for Elves and Angels












  


Friday, November 22, 2013




Thanksgiving or....
 Giving Thanks at Elves and Angels

Thanksgiving is fast approaching, and as I ponder the meaning of Thanks, I realize that there is a presupposition that must be, in order to be thankful.  There must first be someone who you are thankful to.   Those who celebrated the first Thanksgiving knew that.  They had a real living faith in the Creator, as the one who gives life, and sustains life.  
Sometimes the hardships of life , cause one to reach for real faith, and if instead of despair, we reach for the one who sustains us, we will find that the creator was always here, waiting for us to notice Him.
      This year will be a very special Thanksgiving for us here at Elves and Angels.  Our daughter,Priscilla, will be spending Thanksgiving here with us for the first time in many, many years.  She and her husband, and three children will be here for several days to visit and catch up, and to spend some quality family time together. 
 Our Marine son, Private 1st Class John Smalley, will also be coming home for the holiday.
We are all very happy, and very thankful.

    As I think back to the early days of Elves and Angels, I am awestruck by how quickly 25 years passes.  I am grateful that we were able to spend our lives making beautiful toys for children, and giving them an experience of wholesome play, that nourishes the soul of a child.  
    David and I began this journey a long time ago.  With 12 children, it wasn't always easy, but it was always full, and we tried to make it as special as we could, for our own children.
We worked, and prayed , and struggled, to forge a path that would enhance the innocence of children, and enable them to enjoy childhood, and be touched by something of beauty.
I believe that this has been accomplished. 

 I would like to share with you some early photos of Elves and Angels, back in the day.  We have been so blessed to be able to support our own family, and nourish yours at the same time.  
Some vintage photos of Elves and Angels.......

First Elves and angels Catalog- 1988 Scarborough, Maine



Product tag for Elves and Angels-1988   Our commitment to quality still stands.
Elves and Angels business cards-1988



Small Beginnings-Elves and Angels 1st workshop-the small room on the far right.
We outgrew that space within a month, after doing the NY toy show.
Elves and Angels sign-Julianna's Kitchen 1988 Scarborough, Maine


Priscilla Smalley with Nathan's Crib 1988


Suzanne Smalley with Sue and Sal's Bunkbeds 1988


Priscilla and Suzanne Smalley with Jessica's stove, Jeremy's Highchair, and Maya's Sink. 1988 Scarborough, Maine



Suzanne's Kitchen 1988, Elves and Angels Toy Store, Payne Rd. Scarborough, Maine
Suzanne's Puppet Theater 1990
Julianna and Christina Smalley with Suzanne's Kitchen and Priscilla's Stove-1992
Early Julianna's Kitchen and Pappa's Kitchen (named for David's Grandfather) 1992
Julianna and Christina with Elves and Angels Table and Chairs set, Dolly's High chair. 1992
Elves and Angels Johnny's Castle-1993
An original design by David Smalley.  This castle has been copied by another woodworker, but it was first made by David and named for our new baby, Johnny.
Elves and Angels Toy Shop- South Portland, Maine  1993



Christina's Kitchen by Elves and Angels
This kitchen won the Directors Choice Award at the National Daycare Convention in 1993

Shipping from Drew in 1995

Home of Elves and Angels before the fire of 2004
Drew Plantation, Maine






Home of Elves and Angels after the fire of November 2004.



Home of Elves and Angels Today.
David Smalley-The Toymaker
Rebuilding the Elves and angles workshop.  January 2005

Elves and Angels Expandable Castle





So, as you can see, we have so much to be thankful for.  God has blessed our lives richly , and abundantly.
We thank God for our family, our home, our business, and for you, who made it all possible, by supporting Elves and Angels all these years.
Happy Thanksgiving!from
Elves and Angels and the Smalley family.



by, Susan Smalley,  for Elves and Angels